Welcome to our Shipping Policy page! Here you will find all the information you need regarding order processing, shipping times, tracking, and returns.

Order Processing

· Standard Orders: Orders will be shipped within one business day after the order information is received.

· Custom Orders: Custom orders will be shipped within two business days after the logo has been confirmed.

· Bulk Orders: Please contact us to discuss shipping arrangements for bulk orders.

Order Cancellation

· You may change your address or cancel your order within 12 hours of purchase (Monday to Friday).

· Please note that once your package has been shipped, we cannot accept any modifications.

Shipping Times

· Economy International: 10 to 20 business days

· Standard International: 6 to 12 business days

· International Express: 3 to 9 business days

Please be aware that delivery times may vary based on the destination.

Please note that customs clearance is an uncontrollable factor, and the merchant is not responsible for any uncontrollable delay in delivery.

Due to increased shipping volume during the year-end period, some areas may experience delays.

Tracking Your Order

· A tracking number will be provided in the shipping notification email or SMS.

· You can also track your order using your tracking number here.

Shipping Costs and Taxes

· We offer free shipping worldwide, and all taxes are covered by the merchant.

· Expedited shipping options are available for urgent requests, but additional shipping fees will apply.

Delivery

· Once the delivery is successful, you will receive a confirmation email. If you do not receive your order, please contact us within 24 hours.

· If the address is incorrect or the delivery person cannot reach you, your order will be placed at a nearby pickup point. Please follow the instructions in our email to collect it within 5 business days.

· Please be advised that we are not liable for orders returned or destroyed due to prolonged periods of non-pickup. Timely pickup is essential to guarantee the safe delivery of your order.

· Alternatively, if you provide the correct address after receiving our email, the delivery person will attempt redelivery.

· For lost packages during transit, please contact the local carrier, the merchant is not responsible.

Returns

· To be eligible for a return, please ensure you purchased directly from markrydenglobal.com and that the item is not customized.

· You may return non-custom items within 14 days of receiving them. Please ensure the product is in its original condition and suitable for resale.

· For more details, please check here.

info@markrydenglobal.com

Announced on November, 07, 2024