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I placed an order at the end of December 2022. After waiting several days for confirmation and order shipping or receipt data, I proceeded to send up to 3 emails to request information: no response. Later, on January 24, 2023, I send an email again requesting information: nothing at all. I don't know whether to get used to the idea that I won't receive it. If I receive it I will comment here but I fear the worst. Complete lack of professionalism. Possible scam. I still don't have the backpack.
I placed an order at the end of December 2022. After waiting several days for confirmation and order shipping or receipt data, I proceeded to send up to 3 emails to request information: no response. Later, on January 24, 2023, I send an email again requesting information: nothing at all. I don't know whether to get used to the idea that I won't receive it. If I receive it I will comment here but I fear the worst. Complete lack of professionalism. Possible scam. I still don't have the backpack.
I had an issue with the quality of the backpack after 6 months of use. I told this the customer service of Mark Ryden. Got immedieate answer with request for a photo. After sending the photo I got the option money back or new backpack.
Because I liked this backpack I asked for a replacement. New backpack was delivered after a few days. thumbs up !
I liked the backpack, Pts quickly was delivered. The handle is pleasant) the straps sit well, in general really for the city is quite suitable.
Great quality therefore investment indeed. It’s strong, comfortable, chic looking and very practical. Would buy again.