Items sold and shipped by Mark Ryden Global can be returned or replaced (if the item is in stock) within 30 DAYS of when you receive them. Please fill the return form here.
All items must be in NEW & UNUSED condition, in its original packaging and exactly as they were when they were shipped to be eligible for a return. Absolutely no used or damaged goods will be accepted.
All returns must be accompanied by a proof of purchase and shipped back to Mark Ryden Global at the customers expense. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund payment.
Please use a trackable shipping method when returning the product so you can follow it until it arrives. Without a trackable shipping method we do not guarantee the product will arrive.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment within 5-20 business days.
We cannot replace or refund "MISSING OR STOLEN" items that have been marked as "DELIVERED"!
All items purchased on SALE are not eligible for a refund.
If a delivery notice is left and you do not pick up your package at your local post office and the item gets returned to Mark Ryden Global the shipping costs associated for the returned package and original shipping costs will be deducted from the refund.
Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized.
Please allow 7 days after the retuned package arrives for the refund to be issued to the same payment method used to buy the product.
Refunds for incorrect shipping address.
If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
At this time we do not offer exchanges but instead ask that you return your order for a refund (if applicable).
We are terribly sorry if your order arrived Damaged or Defective. We would like to sort out any faults immediately. As soon as you discover a fault ( within 3 days of receiving your parcel) please contact us immediately with photos or a short video.
If you fail to contact us within 30 days from the delivery time, unfortunately we can’t offer you a refund.