I ordered my backpack on the 24th of December. It's now almost three months and I haven't received any reply to my mails let alone the backpack. Extremely disappointing and unprofessional behaviour. If anyone from Mark Ryden is reading this, atleast reply to my mails and give an update on the order.
Haven't received any shipment information or answers to my emails about it. I am being outright ignored by all email accounts.
This is the review I published on February 2nd, and now it just isn´t here anymore:
"Order never delivered!!
My order was placed November 2022. I still haven´t received my backpack. I sent several emails and they haven't answered any of them. Scam or just the worst service in the world?!"
By the time I published this review, many other reviews like mine were published with 1 star rate, and now they just don't exist... Is this a serious brand?!
(note that I still don´t have my backpacks...)
I am from India and i ordered Expando and also paid for it. Its been more than a month i didnt received any confirmation mail for my order also when i try to track my order with order number they directly shows that order number does not exist. I tried to mail them several times but no reply i also sent my transaction complete and order confirmed screen shot . Please if anyone know how to get in touch as i have ordered it from global website of marl ryden then please reply at given email id.
Watch out for Mark Ryden. You make an order, they collect the money, they do not answer emails, they do not send information and they do not send backpacks either. It's a global scam. CAREFUL
I placed an order at the end of December 2022. After waiting several days for confirmation and order shipping or receipt data, I proceeded to send up to 3 emails to request information: no response. Later, on January 24, 2023, I send an email again requesting information: nothing at all. I don't know whether to get used to the idea that I won't receive it. If I receive it I will comment here but I fear the worst. Complete lack of professionalism. Possible scam. I still don't have the backpack.
It was arrived a bit late, after three week instead of claimed 7 days... But back pack looks very good. I am curious about durability, but for the first look it is pretty solid..
So, I recommend this so far.
Realicé un pedido a final de diciembre 2023. Después de esperar confirmación y datos de envío o recepción del pedido varios días, procedí a enviar hasta 3 email para solicitar información: ninguna respuesta. Más tarde, el 24 de enero 2023, vuelvo a enviar email solicitando información: nada de nada.
No se si hacerme a la idea de que no lo recibiré. Si lo recibo lo comentaré aquí pero me temo lo peor.
Total falta de profesionalidad. Posible estafa
Ordered on Dec 17th. Cancellation request on 18th and 20th. With no reply, I received mine today. Please work on customer support... However, the bag is so
cool. Thank you.
MyOrder No. MKRD6093
I purchased Expandos expandable model it arrived today. The side straps are too loose and extra strap length hangs all over the bag. The backpack shoulder strap should have a place to nicely hide it in if used as a business bag. But instead the straps hang looking ugly when used as business bag. Even though there is a holder it still looks bad when tucked in as well.
Great quality backpack with plenty of storage and perfect amount of organization. It stands upright by itself, attaches easily to a suitcase and looks very stylish. Only negative is that the laptop compartment does not have any extra protection in the bottom, so you have to be a bit careful when putting the backpack down. Overall a perfect backpack for college, work and travel.
The quality of backpack is superb, the materials are of high quality, with the zippers superbly done to make sure that the inner compartments stay dry. The inside of the backpack is spacious when fully expanded, great for storing for a 2-3 days of package. So far very satisfied with the look, quality and how it feels when carrying it.
I had an issue with the quality of the backpack after 6 months of use. I told this the customer service of Mark Ryden. Got immedieate answer with request for a photo. After sending the photo I got the option money back or new backpack.
Because I liked this backpack I asked for a replacement. New backpack was delivered after a few days. thumbs up !
Having now used my backpack for several business trips, I am amazed at the very high quality of the Expandos.
It has handled a lot of items such as laptop, extra screen, cables, paperwork and weekend clothes without any issue at all.
I would have no hesitation in recommending this to anyone.
I have just received my Expandos bag – WOW
I am honestly shocked at the quality and the features the Expandos provides and I wanted to thank you personally for this and the fantastic delivery service.
Backpack wasn't arriving due to changes in carriers which they explained to me in an email when I asked them because I've been waiting for a month at that point. They immediately apologised, refunded me and gave me a discount if I wanted to get something else. I ordered this same backpack once again and it literally arrived to Serbia (which usually takes a while) in a week... The quality is great, I'm very satisfied with everything.
Love this bag, bought it for a trip next year hopefully! Lots of space and the bag feels quality
Excellent backpack which I use weekly for my business travel. Small enough to use as carry-on in airplanes and easy to attach to a trolly. Easy to access content and surprisingly large storage space. Recommendation!