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This is the review I published on February 2nd, and now it just isn´t here anymore:
"Order never delivered!!
My order was placed November 2022. I still haven´t received my backpack. I sent several emails and they haven't answered any of them. Scam or just the worst service in the world?!"
By the time I published this review, many other reviews like mine were published with 1 star rate, and now they just don't exist... Is this a serious brand?!
(note that I still don´t have my backpacks...)
I am from India and i ordered Expando and also paid for it. Its been more than a month i didnt received any confirmation mail for my order also when i try to track my order with order number they directly shows that order number does not exist. I tried to mail them several times but no reply i also sent my transaction complete and order confirmed screen shot . Please if anyone know how to get in touch as i have ordered it from global website of marl ryden then please reply at given email id.
I placed an order at the end of December 2022. After waiting several days for confirmation and order shipping or receipt data, I proceeded to send up to 3 emails to request information: no response. Later, on January 24, 2023, I send an email again requesting information: nothing at all. I don't know whether to get used to the idea that I won't receive it. If I receive it I will comment here but I fear the worst. Complete lack of professionalism. Possible scam. I still don't have the backpack.
I purchased Expandos expandable model it arrived today. The side straps are too loose and extra strap length hangs all over the bag. The backpack shoulder strap should have a place to nicely hide it in if used as a business bag. But instead the straps hang looking ugly when used as business bag. Even though there is a holder it still looks bad when tucked in as well.
The quality of backpack is superb, the materials are of high quality, with the zippers superbly done to make sure that the inner compartments stay dry. The inside of the backpack is spacious when fully expanded, great for storing for a 2-3 days of package. So far very satisfied with the look, quality and how it feels when carrying it.