You can change/cancel your order if your parcel hasn’t been dispatched.
Address changes and cancellations can be done Monday - Sunday within 12 hours from your purchase at that time, you can mail us via firstname.lastname@example.org. If the item has been shipped or picked up by our courier, you can’t reject it upon delivery.
However, in case your parcel be returned to us, please note that we will be required to pass on a subsidised reshipping postage fee.
It can easily be tracked online by entering the tracking number in the link provided with the shipping confirmation email. The tracking details will be available within 5 – 10 business days after your order has been shipped. Status Unavailable/Pre-Shipment or something similar may appear. This is normal, please check weekly as tracking will not update until your order has cleared customs within your country, once your order clears customs a delivery date will be generated.
You are receiving a tracking number by email after we dispatch the parcel. You will always receive shipping notification. However, if you are not at home the shipping company will try to deliver again next working day, if you are still not home then your order will be held in postal office. In that moment you will have to pick up the parcel yourself parcel. We will also try to contact you by email, phone or social media to make sure you receive your parcel during that period, note that we will try to contact you by any means.
We make every effort to ensure that your transaction will be secure and safe. We use the industry standard encryption protocol (SSL) to safeguard all of your personal information. Your information cannot be accessed by any unauthorized individual.
We are terribly sorry if your order arrived damaged, defective or it got lost in transit. We would like to sort out any faults immediately. As soon as you discover a fault (within 3 days of receiving your parcel) please contact us immediately with photos or a short video.
If you fail to contact us within 3 days of receiving your order unfortunately we can’t offer you a refund.
We pack all the parcels carefully and they are double checked by the delivery team so getting a wrong item is an unlikely event. But in the event that it happens, you can email us immediately and we will sort it out asap. Please ensure the parcel is left in the same condition it was brought to you and post it back to us. Our courier will send it back and immediately bring the right item to you.